Return & Refund Policy

What this policy covers

Kings Mountain Logistics sells transportation services rather than goods, so there is no physical product to return. This policy sets out how cancellations, refunds, refused deliveries and returned freight are handled.

Cancelling a booked shipment

Before a carrier is dispatched. Cancel at no charge.
After dispatch but before arrival at pickup. A truck-ordered-not-used fee may apply, equal to the carrier’s charge for the aborted move. We will tell you the amount before it is billed.
After the driver arrives at pickup. Detention, dry run and deadhead charges assessed by the carrier are passed through at cost.

To cancel, email billing@kingsmountainlogistics.com with the load number. A cancellation is effective when we confirm it in writing.

Refunds on charges

If you were billed for a service that was not performed, or an accessorial you did not authorise, contact us and we will correct the invoice. Approved refunds are issued to the original payment method within 10 business days of approval.

Charges for transportation that was completed as agreed are not refundable, including where a receiver refuses freight for reasons outside our control.

Refused or undeliverable freight

If a consignee refuses a shipment, or delivery cannot be completed at the address given, we will contact you for instructions. Return transportation, storage and redelivery are billable at the applicable rate. Freight left without instructions for more than 15 days may be placed in storage at your expense or disposed of in accordance with applicable law.

Cargo loss and damage claims

Note any visible loss or damage on the delivery receipt at the time of delivery. Concealed damage should be reported within 5 days.
Written claims must be filed within 9 months of the delivery date, or of the date delivery should have reasonably occurred, consistent with 49 U.S.C. § 14706.
Send claims to billing@kingsmountainlogistics.com with the BOL, the signed POD, photographs, and an invoice showing the value of the goods.
We acknowledge claims within 30 days and work them to resolution with the carrier and its insurer.
Liability is limited to the actual value of the lost or damaged goods, subject to the carrier’s tariff and any released value declared on the bill of lading. Consequential and special damages are excluded.

Freight charges remain payable while a claim is open and may not be withheld or offset against a claimed amount.

Billing disputes

Raise any invoice dispute within 30 days of the invoice date. Undisputed portions of an invoice remain due on the original terms.

Contact